Tax Season

OMG..it has been pretty busy at work. Everyone's wanting their statements, and all other kinds of photocopies. Its not so bad at night, since we now actually have at least 20 people until 10ish when graveyard gets in. But the other night, the aspect phone went in the red..and it was insane!
What gets to me is when they're calling for something they can get thru the automated system like balance info, checks withdrawals, etc. That's why we have BOB and the IVR people!

Well, I hope it doesnt get to bad, like last year. Last year was pretty bad, we were short staffed almost all the time, there was a whole lotta mail..and it was just tiring. My AHT was bad, cause there were times I just put myself on idle cause I needed to take a breath.